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Please contact us at the following address for reservations: VTI Tours company Limited Office: No11, Lane 1, Phuc Tan Street, Hoan Kiem district, Ha Noi Tel: (84 4) 9324329- fax( 84 4) Email:
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Website:vietnamtourinfo.com 1>Confirmatinon: Upon reciept of your request. VTI Tours team will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgement. 2>Voucher: Vouchers will be issued to you after we receive your confirmation and/ or deposite/ payment 3> Warranty: In some cases, to hold your reservation, hotels will requireyour credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill the form with all required details and return to us by fax or email. Please refer to “ how to work” for information of credit card guarantee 4> Tour booking: You are required to remit a deposite of at least 50% of the total tour price before the tour be processed. 5> Payment: Payment can be made by the following accepted methods: cash, credit card, wire transfer, telegraphic transfer. Except for cash payment, bank fee charge may apply( any bank charge must be borne by customers) |